Complete Buyer's Guide

## Shopping on Peddl Everything you need to know about finding, buying, and enjoying products from local sellers. --- ## Finding Products Multiple ways to discover great items: ### 🔍 Search Use keywords to find specific items - Type what you're looking for in the search bar - Use filters to narrow results - Save searches for future reference ### 📂 Browse Explore categories and featured products - Check out featured items on the homepage - Browse by category (Art, Fashion, Home, etc.) - Discover trending products ### 🗺️ Filter Narrow results by: - **Price range** - Set your budget - **Location** - Find sellers near you - **Category** - Specific product types - **Condition** - New or pre-owned ### ⭐ Follow Stores Get updates from your favorite sellers - Click "Follow" on any store page - Receive notifications for new products - Build your personalized shopping feed --- ## Evaluating Products Before you buy, check these details: ### ✅ Product Information - 📝 Read the **full product description** - 📸 View **all photos** and zoom in for details - 📏 Check **measurements and specifications** - 🎨 Review **color options** and variations ### 👤 Seller Information - ⭐ Check **seller ratings** and reviews - 📊 View their **response time** - 📍 Confirm their **location** - 🏪 Browse their **other products** ### 🚚 Policies - 📦 Review **shipping options** and costs - 🔄 Check **return and exchange** policies - ⏱️ Confirm **processing time** - 💳 Understand **payment terms** > **🔍 Smart Shopping Tip:** Compare similar items from different sellers to find the best value! --- ## Making a Purchase The checkout process is simple: 1. **Add to Cart** - Click the button on product page 2. **Review Cart** - Check items and quantities 3. **Apply Codes** - Enter any discount codes 4. **Shipping Address** - Enter or confirm your address 5. **Shipping Method** - Choose speed (standard, express, etc.) 6. **Payment Info** - Enter card or payment details 7. **Review Order** - Double-check everything 8. **Complete Purchase** - Click "Place Order" > **💡 Pro Tip:** Create an account before checkout to save your information and track orders easily! --- ## After Your Purchase What happens next: ### 📧 Step 1: Confirmation - Receive order confirmation email immediately - Email includes order number and details - Save this for your records ### 📦 Step 2: Processing - Seller processes your order (typically 1-3 business days) - You'll receive updates via email and in your account - Seller prepares and packages your item ### 🚚 Step 3: Shipping - Get shipping notification with tracking number - Track your package in your account dashboard - Estimated delivery dates provided ### ✅ Step 4: Delivery - Receive your item! - Inspect package upon arrival - Contact seller immediately if issues ### ⭐ Step 5: Review - Leave a review (helps the community!) - Rate product quality and seller service - Share photos if possible --- ## Communication with Sellers How to reach out: - 💬 Use the **built-in messaging system** - 🤝 Be **polite and clear** in your questions - ⏰ Allow **24-48 hours** for response - 🔒 Keep all communication **on platform** (for your protection) ### Questions to Ask - "What are the exact dimensions?" - "Can you provide more photos?" - "What's the shipping timeline?" - "Do you offer local pickup?" - "What's your return policy?" --- ## Payment Security Your payment is protected: - 🔐 All transactions are **encrypted with SSL** - 🚫 We **never share** your full card details - ✅ Secure payment processing via **Stripe** - 🛡️ Buyer protection policies in place - 💳 PCI-compliant payment systems > **🔒 Security Guarantee:** Your financial information is never stored on our servers or shared with sellers. --- ## Returns and Exchanges If something isn't right: 1. **Review Policy** - Check the seller's return policy (listed on product page) 2. **Contact Seller** - Reach out within the return window 3. **Explain Issue** - Describe the problem clearly with photos 4. **Follow Instructions** - Return item as directed by seller 5. **Request Refund** - Once item is received by seller ### Common Return Reasons - Item not as described - Wrong size or color - Damaged in shipping - Changed your mind (if policy allows) --- ## Leaving Reviews Help the community by reviewing your purchases: ### What to Include - ⭐ **Overall Rating** - 1-5 stars - 📦 **Product Quality** - As described? Quality level? - 🚚 **Shipping Speed** - How fast did it arrive? - 💬 **Communication** - Seller responsiveness - 📸 **Photos** - Show the actual product - 📝 **Details** - Pros and cons, tips for others ### Review Guidelines - ✅ Be honest but fair - ✅ Mention both positives and negatives - ✅ Update review if seller resolves issues - ✅ Focus on facts, not emotions - ❌ No personal attacks or offensive language --- ## Tips for Safe Shopping Stay safe while shopping: - ✅ Buy from sellers with **good ratings** - ✅ **Read reviews** before purchasing - ✅ Use **secure payment methods** (cards, not wire transfers) - ✅ Keep all communication **on platform** - ✅ **Report suspicious activity** immediately - ✅ **Trust your instincts** - if something feels off, it probably is - ✅ Save all **order confirmations and messages** - ✅ Inspect items **upon delivery** > **🚩 Red Flags:** Sellers asking for payment off-platform, deals that seem too good to be true, or pressure to buy immediately. --- ## Need Help? If you have questions or issues: - 📚 Check our [Knowledge Base](/page/knowledge-base) - 💬 Message the seller directly - 🎫 [Create a support ticket](/dashboard) - ✉️ Email support@peddlit.com **Happy shopping on Peddl!** 🛍️